The term patient-centeredness is more than a concept and word when aiming for quality.
Patient-centeredness at a minimum refers to centering care around the patient.
Patient-centered care is one of the six elements of quality as defined by The National Academy of Medicine in Crossing the Quality Chasm.
Taken from the executive summary of that report:
"Patient-centered—providing care that is respectful of and responsive to individual patient preferences, needs, and values and ensuring that patient values guide all clinical decisions." (https://www.ncbi.nlm.nih.gov/books/NBK222271/)
Patients are people first, often with a lot going on outside of the immediate appointment, episode, or treatment.
Perhaps a televisit (over an in person visit), and prescription delivery services will help address some compliance issues related to distance, obligations, or cost to travel and park.
Perhaps knowing the patient's name when you walk into the room will help the patient feel as though you...